Refund policy

Elk Valley 3D Return & Refund Policy
Thank you for shopping with Elk Valley 3D. We want you to be completely satisfied with your purchase. Please review our policy below for returns, exchanges, and refunds.
๐Ÿ“‹ Return Eligibility & Timeframe
  • 14-Day Window: You have 14 days after receiving your item to request a return.
  • Condition: Items must be unworn, unused, with original tags attached, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
๐Ÿ“ฅ How to Start a Return
  1. Request: Contact us at contact@elkvalley3d.comย to request a return.
  2. Approval: If accepted, we will send you a prepaid return shipping label and instructions.
  3. Important: Items sent back to us without a prior return request will not be accepted.
Return Shipping Address:
PO Box 1771
Sparwood, BC, Canada
Postal Code: V0B 2G0
๐Ÿ‡ช๐Ÿ‡บ European Union & UK Customers
  • Cooling-Off Period: Under EU and UK consumer law, you have the right to cancel or return your order within 14 days for any reason.
  • Sale Items: This right applies to all items, including those purchased on sale.
  • Shipping Costs: We will cover return shipping costs or provide a prepaid return label upon request. Items must still meet our standard condition eligibility rules.
๐Ÿ›‘ Non-Returnable Items & Exceptions
We cannot accept returns for the following items:
  • Custom Products: Special orders, 3D prints made to order, or personalized items.
  • Sale Items & Gift Cards: Clearance items and gift cards are final sale (except where required by EU/UK law).
  • Hazardous Materials: Flammable liquids, gases, or other hazardous goods.
  • Perishables & Personal Care: Food, plants, or beauty products.
โšก Damages, Issues, and Exchanges
  • Damaged Items: Please inspect your order upon delivery. Contact us immediately if an item is defective, damaged, or incorrect so we can fix it.
  • Exchanges: The fastest way to get a replacement is to return your original item. Once approved, make a separate purchase for the new item.
๐Ÿ’ฐ Refunds
  • Inspection: We will notify you once we receive and inspect your returned item to confirm approval.
  • Processing: Approved refunds are automatically issued to your original payment method within 10 business days.
  • Delays: Banks and credit card companies can take extra time to post refunds. If more than 15 business days have passed since your approval notice, please contact us immediately.